Frequently Asked Questions

Yes. You do need your entire 16 digit card number to log onto the shopping website.

Yes, your shopping card is active. Go to www.thehorizonoutlet.com to start shopping today. You will need your 16-digit card number to log on to the shopping site.

We ask that you pay back $25.00 a month or 10% of your balance. These payments are due on the third of every month. You may make payments online at www.thehorizonoutlet.com

Yes. We ask that you pay a small shipping fee at the time of ordering; this allows us to finance you at a 0% interest rate. You do need to use a Visa or MasterCard and provide a valid CVV #. The amount you will be charged will be available at checkout before you submit your order.

You do not have to do anything! The voucher was applied electronically and will automatically be deducted as a credit on your account. Please note, the voucher cannot be used towards shipping charges.

Being an online super-store allows us to update regularly. Check back often for the latest updates. Also, we appreciate customer feedback and suggestions. Please use the feedback option on the site.

We are constantly searching for new and popular items to offer our members. Some of our items are one of a kind, while others are in limited quantities. If an item is out of stock, we cannot guarantee that more items will become available.

Your member benefits include Roadside assistance, Identity IQ credit monitoring service, RX prescription discount plan, and Legal Assistance. Roadside assistance may not be included in all memberships. For more information you may visit www.memberbenefitaccess.com and log in using your 9-digit member ID number and your zip code. If further customer service is needed please call 1-800-251-6144 or email at [email protected].

You can confirm your membership fee by logging on to the member benefits site www.memberbenefitaccess.com. Your fee will be listed under Account details.

Yes. Go to www.memberbenefitaccess.com. Log in using your member ID number and zip code. Click on Account and Make a benefits payment.

Please call 1-800-251-6144. Your account does need to be open and active and in good standing.

Please call 1-800-251-6144. You will need your member ID number to receive assistance. Your account does need to be active in order to use your member benefits.

You may take your member benefits card to your local pharmacy where you will receive the lowest prices that are available if covered under your membership.

As a member, you have exclusive access to monitor your credit report at IdentityIQ.com. You will first be required to enroll through the member benefits page and then you will log on to Identity IQ using your username and your password.

If you lost your member benefits card you may go to www.memberbenefitaccess.com to print a new card under the Universal RX tab.

Roadside Assistance - You may use your roadside assistance three times a calendar year.

Legal Assistance - Each member is entitled to one 30-minute office or telephone consultation per separate legal matter at no cost with a network attorney.

RX Discount - You have unlimited access to your URx savings plan.

Credit Monitoring - You have unlimited access to review your Experian report and dispute discrepancies.

All in stock items will be shipped via FedEx, USPS or UPS and generally arrive in 7-14 business days.

Call 1-800-251-6144 or email [email protected].

Your tracking number will be emailed to you when it is available. If you lost it please email or call customer service.

We do have a 30-day return policy. You will find a return authorization form in your order. Please fill it out properly with the item you are returning and the reason. You will be required to pay for shipping on your return. Please return your package to P.O. Box 1275 Indiana, PA 15701

Yes. We ask that you pay a small shipping fee at the time of placing an order. This allows us to finance you at a 0% interest rate. You do need to use a Visa or MasterCard and provide a valid CVV #. The amount you will be charged will be available at checkout before you submit your order.

You can view your current balance by logging onto the Horizon Outlet. Click on Make a payment and your store balance is listed under information on file.

Yes. Go to www.thehorizonoutlet.com and log in with your 16-digit card number and your zip code. Click on “make a payment” and complete the form.

Shopping site: www.thehorizonoutlet.com. Use your entire 16-digit card number and zip code to log in. We recommend our customers to use the Firefox web browser for best results. This is a free download. Also try enabling your cookies. This is found under Internet options on your computer toolbar. Another possible solution is clearing your cache, also found under Internet Options.

Benefits site: www.memberbenefitaccess.com. Use your 9-digit member ID number and zip code as password.

If you receive an error at the time of check out that is a “Gateway error”, please be sure you are using a form of payment that has the same billing zip code as your shipping address. This is for security purposes.

Standard refunds do take 3-5 business days. If the transaction was still pending and we voided the charge, the time frame for the return of the money is ultimately up to your bank or credit card company.

Please understand there is only one charge to your account every thirty days for your membership fee. The transaction is initially authorized on your due date and generally five business days later the payment will capture. This will cause the transaction date to move on your statement. If you see two charges on the same day there may have been a failed transaction followed by a successful payment. If you still have questions please call 1-800-251-6144 or email [email protected].

Our Customer Care Team is standing by to assist you Monday through Friday from 8:30AM to 8:00PM EST (excluding holidays).

Telephone: 1-800-251-6144